Qarbon offers a variety of technical support plans designed to fit your specific needs. Choose from Standard, Premium, or Elite Support plans.
Savings and Services for Our Loyal Customers
Enjoy substantial savings with the Platinum Membership Plan.
A one-year plan membership is priced at only 30% of the full-product price and includes at least one major upgrade at no additional charge. A terrific value since non-members pay 50% of the full-product price for the upgrade alone.
Take advantage of even greater savings — add only 20% for the second year and receive at least two no-charge upgrades.
The Platinum Membership Plan is about more than just saving money. Platinum Members get VIP treatment with unlimited e-mail support and a dedicated support team of senior engineers standing by to resolve your problems quickly.
We don't restrict you to a few support requests, like other companies. With Platinum Membership, e-mail or call us as often as you like to get the help you need.
Platinum Membership includes these Exclusive Extras!
Free updates and full-version upgrades as they are released during the year.
Tier 2 support from senior engineers assigned to you.
Unlimited priority e-mail support — e-mail us as often as you like and get priority treatment and super-fast response.
Reduced-cost Premium Phone Support add-ons to get Live phone support included.
Hands-on review of your projects. Upload your files and our content authoring team will review them and recommend solutions.
A seat on the Platinum Advisory Board -- get your feature requests reviewed directly by senior product managers and influence the development of future versions.
Exclusive developer files and kits, like downloads that let *Flash developers customize our ViewletSkins & Preloaders.
Invitations to beta releases. Selected Platinum Membership Plan members get special invitations to test new products and sample new features for Qarbon's award-winning line of products.
Premium Support - $299 per year
Premium Support Includes:
Unlimited priority e-mail support handling via Support Form. E-mail issues are answered within 24 hours.
6 hours per year of phone support (from purchase date of Premium Support package).
1 named individual allowed per contract.
Toll-free phone access.
Unlimited access to Online Support Center.
Project analysis for technical issues within the scope of the product.
Products Covered: The Premium Plan includes support for ViewletQuiz, ViewletBuilder4, ViewletBuilder5, ViewletCam1.7, and ViewletCentral (Qarbon & Self-Hosted).
Coverage: Available in English, Gujarati, Marathi, Hindi to Indian customers only.
Elite Support - $999 per year
Elite Support Includes:
Unlimited top priority e-mail support handling via Support Form.
One year of unlimited technical phone support (from purchase date of Elite Support package).
3 named individuals allowed per contract.
Toll-free phone access.
Unlimited access to Online Support Center.
Project analysis for technical issues within the scope of the product.
E-mail or phone support by Qarbon’s development staff (on an as-needed basis to be determined by Technical Support).
Products Covered: The Elite Plan includes support for ViewletQuiz, ViewletBuilder4, ViewletBuilder5, ViewletCam1.7, and ViewletCentral (Qarbon & Self-Hosted).
Coverage: Available in English, Gujarati, Marathi, Hindi to Indian customers only. scope of the product.
Limited project analysis for technical related issues within the scope of the product.
3 named individuals allowed per contract.
Unlimited access to Online Support Center.
Products Covered: The Standard Plan includes support for ViewletQuiz, ViewletBuilder4, ViewletBuilder5, ViewletCam1.7, and ViewletCentral (Qarbon & Self-Hosted).
Coverage: Standard Support is automatically provided to all new and/or existing customers. Standard Support is offered in English only.
