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Solutions

 
Qarbon offers a variety of technical support plans designed to fit your specific needs. Choose from Standard, Premium, or Elite Support plans.
 
Platinum Membership Plan
Savings and Services For Our Very Best Customers

As a loyal Qarbon customer, you deserve the best — best prices, best support and the best offers on special tools and features. Sign up for Qarbon's Platinum Membership Plan when you buy any Qarbon product and you’ll get the best deals and support available.

Save Money with Guaranteed No-Charge Upgrades

Enjoy substantial savings with the Platinum Membership Plan. A one-year plan membership is priced at only 30% of the full-product price and includes at least one major upgrade at no additional charge. A terrific value since non-members pay 50% of the full-product price for the upgrade alone.

Take advantage of even greater savings — add only 20% for the second year and receive at least two no-charge upgrades.

The Platinum Membership Plan is about more than just saving money. Platinum Members get VIP treatment with unlimited e-mail support and a dedicated support team of senior engineers standing by to resolve your problems quickly.

We don't restrict you to a few support requests, like other companies. With Platinum Membership, e-mail or call us as often as you like to get the help you need.

Get Exclusive Extras

Platinum Members receive these special products and services:
  • Free updates and full-version upgrades as they are released during the year.
  • Tier 2 support from senior engineers assigned to you.
  • Unlimited priority e-mail support — e-mail us as often as you like and get priority treatment and super-fast response.
  • Reduced-cost Premium Phone Support add-ons to get Live phone support included.
  • Hands-on review of your projects. Upload your files and our content authoring team will review them and recommend solutions.
  • A seat on the Platinum Advisory Board -- get your feature requests reviewed directly by senior product managers and influence the development of future versions.
  • Exclusive developer files and kits, like downloads that let Flash developers customize our ViewletSkins & Preloaders.
  • Invitations to beta releases. Selected Platinum Membership Plan members get special invitations to test new products and sample new features for Qarbon's award-winning line of products.
 
Premium Support
Pricing: Rs. 14950 per year

Premium Support includes:
  • Unlimited priority e-mail support handling via Support Form. E-mail issues are answered within 24 hours.
  • VIP access to our User Forum. (VIP Code: LEELOU)
  • 6 hours per year of phone support (from purchase date of Premium Support package).
  • 1 named individual allowed per contract.
  • Toll-free phone access.
  • Unlimited access to Online Support Center.
  • Project analysis for technical issues within the scope of the product.

Products Covered: The Premium Plan includes support for ViewletACE2006, ViewletQuiz, ViewletBuilder4, ViewletBuilder5, ViewletCam1.7, and ViewletCentral (Qarbon & Self-Hosted).

Coverage: Available in English to U.S. and Canadian customers only.

Subscribe to Premium Support
 
Elite Support
Pricing: Rs. 49950 per year

Elite Support includes:
  • Unlimited top priority e-mail support handling via Support Form.
  • VIP access to our User Forum. (VIP Code: LEELOU)
  • One year of unlimited technical phone support (from purchase date of Elite Support package).
  • 3 named individuals allowed per contract.
  • Toll-free phone access.
  • Unlimited access to Online Support Center.
  • Project analysis for technical issues within the scope of the product.
  • E-mail or phone support by Qarbon’s development staff (on an as-needed basis to be determined by Technical Support).
Products Covered: The Premium Plan includes support for ViewletACE2006, ViewletQuiz, ViewletBuilder4, ViewletBuilder5, ViewletCam1.7, and ViewletCentral (Qarbon & Self-Hosted).

Coverage: Available in English to U.S. and Canadian customers only.
 
Subscribe to Elite Support
 
Standard Support
Pricing: Free. Standard support is offered to all customers at no charge.

Standard Support includes:
  • Unlimited e-mail support via Support Form. E-mail issues are normally answered within 24 to 48 hours.
  • VIP access to our User Forum. (VIP Code: LEELOU)
  • Limited project analysis for technical related issues within the scope of the product.
  • Unlimited access to Online Support Center.
Products Covered: The Premium Plan includes support for ViewletACE2006, ViewletQuiz, ViewletBuilder4, ViewletBuilder5, ViewletCam1.7, and ViewletCentral (Qarbon & Self-Hosted).

Coverage: Standard Support is automatically provided to all new and/or existing customers. Standard Support is offered in English only.